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Vacancy / RT / RN - Customer Support II
| Added : | 11.07.2007 |
|---|---|
| Position : | RT / RN - Customer Support II |
| Category : | Medicine, pharmaceutics |
| Age : | not specified |
| Text : | Full-Time position - great benifits - no weekends or nights! Major multinational company, a world leader in the development of in vitro diagnostic reagents and instrumentation. Since it’s founding in 1959, has led the rapidly evolving markets of clinical diagnostic systems for blood gas/electrolytes analysis, hemostasis and clinical chemistry. Renowned medical technology is used every day in hundreds of hospitals and laboratories around the globe. Focus is on our customers-and on the patients whose lives are touched by its products-that is guiding the company into the next century. Technical Support Specialist II Position Summary Under direction of the department manager, provide technical assistance to customers and field personnel within a product line responsibility. Assist in the training and direction of new personnel within the department. Develop and conduct customer training seminars and classes. Provide extensive amount of troubleshooting assistance over the phone. Principal Duties & Responsibilities: Provide first line contact on phone calls for instrument service. When possible, resolve issue with customer during first contact. Obtain and record necessary information from customer to provide adequate and useful record of contact and problem encountered. Experience working as Respiratory Tech or nurse or similar supporting blood & respiratory analyzers. Ability to work with the end users troubleshooting operation, usage and results. Troubleshoot instrument problems with customer or field personnel, ascertaining customer’s willingness and ability to perform necessary tasks. When required, obtain necessary information and dispatch service request to appropriate Field Service Representative. Assume responsibility for call until it is transferred to the field. Assist in training and guidance of new department personnel. Conduct customer training. Develop and maintain lesson plans and training material. Enhance personal knowledge of products and other disciplines to increase ability to provide rapid, effective support Represent the department within as required to provide proper information for problem resolution. Office Hours: 8 AM-6PM with rotating start times 8 AM / 9 AM. Page Support: Payment for the pager is as follows: $110 per night, Monday - Thursday (6:00PM - 8:00AM), $250 for the weekend, Friday PM - Monday AM. They rotate having the pager. All pager support is done remotely from home. Minimum Skills & Knowledge Requirements: Minimum of two years experience providing telephone customer support. BS or AS degree in Medical Technology, Nursing, Respiratory Therapy, or Biomedical Engineering or a related field or equivalent experience. Experience working as Respiratory Tech or nurse preferred. Salary 55-75K. NetSearch Solutions, Inc is a staffing firm specializing in perm and consulting services since 1997. As for myself, I have a MS in Engineering Management from Northeastern University and BS in Chemistry from University of Connecticut . Prior to starting NetSearch Solutions, I was Managing Director at Source Services (K Force) for 10 years, Director of Engineering and Manufacturing for Crane and Supervisor and Engineer at Dupont |
| Salary, $ : | 65000 |
| Contact person : | Jim Twomey |
| Company name : | NetSearch Solutions, Inc. |
| E-mail : |
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| Phone : | |