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Vacancy / Customer Care Representative
| Added : | 11.30.2007 |
|---|---|
| Position : | Customer Care Representative |
| Category : | Communications |
| Age : | not specified |
| Text : | Customer Care Representative - Greeley This is Not Just a Job….but a Career! $500.00 Hiring Bonus and $300.00 Referral Bonus! Great opportunity with large organization that values diversity and employee recognition in the workplace! Work for a company that serves some of North America’s largest and best known corporations with state-of-the-art inbound customer call centers. With over 8,500 employees in 19 locations throughout the United States and Canada, they have been repeatedly recognized by industry organizations and magazines as one of the top companies in the customer care industry including 3 consecutive awards by Forbes as a top company! This organization believes that teamwork, honest communication, and trust are the keys to personal and professional success. Employees and suppliers work closely to provide the best possible business process solutions and services to our customers while creating a fun and rewarding work atmosphere. They welcome and foster these opportunities through open communication and by providing employees with state-of-the-art training and coaching to ensure every person has the necessary tools to succeed. They understand that the definition of success goes beyond our individual careers and company. A healthy balance between work, home life, and citizenship is very important and permits them to give back to the local communities in which we all live and grow. Benefits! Benefits package is very competitive and available to all eligible employees. The benefits plan includes: Health insurance Dental insurance Life insurance Paid Holidays Flexible time off (vacation) Bereavement leave Jury and witness duty leave Military leave Bonuses--Earn $500 bonus after your 12th week of employment. Refer an outstanding employee and earn a $300 bonus upon their completion of 90 days of service Responsibilities Respond to customer inquires regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail. Utilize computer/on-line guidelines in responding to customer inquiries. Communicate with the customers to help them understand proper use of product, hardware, or software. Handle customer problems related to product function or the replacement of defective parts. Research and resolve customers’ disputes and problems within established guidelines. Handle disgruntled and dissatisfied customers in a courteous and professional manner. Up-selling and / or renewals as required by client. Requirements Basic typing skills Strong customer services skills Ability to adapt to changing priorities, meet deadlines and work well under pressure Ability to communicate through the telephone, e-mail, or fax in a professional manner Solid knowledge of computers and software applications Call center experience preferred but not required How to Apply E-mail resume to hrcstk1@headwaycorp.com, fax resume to (252) 563-1850, or call (866) 377-9587, Option #8. EEO/AA/M/F/V/D |
| Salary, $ : | 8 |
| Contact person : | Darkeisha Coley |
| Company name : | |
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